We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with our Customer Experience Team. Please provide us with the below information as it helps to speed up the process:
- Order number
- Screenshot showing the additional charge
Our team will be able to advise the next steps.