Extended 60-Day Returns: Any purchases made between 15/11/21 and 31/12/21 will have up to 60 days to return. Click here for more info.
We want you to be 100% happy with your purchase so we'll happily accept a return within 30 days of purchase.
3 simple conditions for a successful return:
- Returned within 30 days of purchase (with proof of purchase available if requested)
- Unworn, unwashed and undamaged with original tags attached
- In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged. Footwear must arrive back in its original box.
- Beauty Items: We accept returns within 30 days, provided our return policy requirements are met - the product must be unused, in its original condition and with unopened packaging. If you believe your product is faulty or experience an allergic reaction, please get in touch with our Stylerunner team.
Items excluded from our Returns Policy:
Final Sale Items
Any items marked as '*FINAL SALE*' cannot be returned or exchanged, unless deemed faulty.
Intimates, including underwear & bodysuits
For hygiene reasons we are unable to allow returns or exchanges on our Intimates Range, except in the case of a faulty item, in which case we will provide a full refund.
All online orders returned to our online warehouse will be issued a refund only. We do not offer online exchanges. If you'd like to exchange, please place a new order and return your existing item for a refund. Alternatively, you can visit our store for an exchange, provided you have met our return conditions.
How to book your return
Follow our online return instructions here.
Cost of returns
You are responsible for any costs associated with your return.
How is the refund processed?
Once you have sent your parcel back to our warehouse and we have received it, we will process your return within 2-3 business days. We recommend noting your return tracking number, that way you can track your order and see when it reaches us.
I paid with Credit Card: Once processed, the refund will appear in your account within 2-5 business days, depending on your financial institution.
I paid with PayPal: Once processed, PayPal will be in touch when they have finalised your refund/made adjustments to your account or payment schedule.
I paid with Afterpay: Once processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. For more information, head to their website.
*Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.
If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.
Important to note
For items purchased during promotional periods such as those with a coupon code, please check the Terms & Conditions for that promotion.
Gift Cards cannot be redeemed for cash. They are not eligible for a refund.