Please note that this policy applies to online purchases only. Please see our In-store Returns & Exchanges Policy for more information on purchases made in-store.
We want you to be 100% happy with your purchase so we'll happily accept a return within 30 days of purchase.
We're constantly checking Government updates and directives, so if an area, city or state lockdown impacts your ability to return your item, don't worry! Our 30 day returns policy remains, but we won't count the days that stores and/or post offices are closed.
3 simple conditions for a successful return:
- Returned within 30 days of purchase (with proof of purchase available if requested)
- Unworn, unwashed and undamaged with original tags attached
- In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged. Footwear must arrive back in its original box.
All online orders returned to our online warehouse will be issued a refund only. We do not offer online exchanges. If you'd like to exchange, please place a new order and return your existing item for a refund. Alternatively, you can visit our store for an exchange, provided you have met our return conditions.
How to book your return
Follow our online return instructions here.
Cost of returns
You are responsible for any costs associated with your return.
Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Please hold onto your return tracking number so you can track your order and see when it reaches us.
Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.
If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.
Important to note
Stylerunner offers returns on full price & sale items within 30 days of order receipt for a refund. Unfortunately, we are unable to facilitate exchanges.
Sale items marked *Final Sale* can not be returned and are ineligible for refunds or exchange subject to Australian Consumer Law.
For items purchased during promotional periods such as those with a coupon code, please check the Terms & Conditions for that promotion.
Gift Cards cannot be redeemed for cash. They are not eligible for a refund.