How do I get a tax invoice for my online order?
A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required.
We can resend an invoice if you need it, just get in touch with our Stylerunner Team below.READ FULL ARTICLE
Are the items in my cart reserved?
Adding items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items.READ FULL ARTICLE
What currency is the website in?
All products listed on the site will be listed in Australian Dollars (AUD).
Your order total and order confirmation will also be reflected in Australian Dollars (AUD).READ FULL ARTICLE
What payment methods are accepted?
Stylerunner accepts Mastercard, VISA, American Express, PayPal and Afterpay.
READ FULL ARTICLE
My welcome code isn’t working?
We’re sorry to hear that you’re experiencing difficulty checking out!
Our tips for using your welcome code:
- Ensure your items are full price. Our welcome code is not valid on sale items
- Check you are logged into your Stylerunner account
- Check you are entering the code into the "Promo Code" box
- Our codes are case sensitive so ensure you are entering it exactly as it was provided to you
- Check there are no spaces at either end of the code when you enter it
If you've followed these tips and are still experiencing difficulties checking out, please reach out to the Customer Experience team below and let them know what's going on.READ FULL ARTICLE
How do I apply a promo code?
You apply a promo code in the "Promo Code" box when checking out. As our promo codes are case sensitive, please enter it exactly as provided to you.
If you require further assistance please reach out to the Customer Experience team below.READ FULL ARTICLE
Why isn't my payment working?
We’re sorry to hear that you’re having difficulties purchasing through our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem continues, we recommend trying a different payment method.
Still having issues? Get in touch with the Stylerunner Team and we'll help you out.READ FULL ARTICLE
Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We advise blocking out any sensitive information before sending through the screenshot.
Does Stylerunner price match?
Platypus Shoes does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.
We recommend subscribing to our mailing list to stay in the loop about any sales, promotions and new releases. Head to the home page here and scroll to the bottom to join the squad.READ FULL ARTICLE
I think I’ve been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with our Customer Experience Team. Please provide us with the below information as it helps to speed up the process:
- Order number
- Screenshot showing the additional charge
Our team will be able to advise the next steps.READ FULL ARTICLE
Are my credit card details and personal information safe?
We take website and credit card security very seriously and always endeavour to provide a secure, safe environment from which to conduct online transactions.
We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
What is ShopBack?
ShopBack is a cashback reward program that allows you to earn cashback when you shop online. Each time you make a transaction, you get a percentage of your money back.
ShopBack redemption's may take up to 48 hours to redeem with a claim time up to 75 days.
Have more questions? Please reach out to ShopBack.READ FULL ARTICLE