How do I track my order?
If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.
You can check out our Delivery Timeframes to help you estimate the arrival of your order.
When your order is dispatched from our warehouse, you'll be sent an email to let you know.
Once Australia Post collects and scan your parcel, you will receive an email from them containing your tracking information to keep you updated throughout your delivery journey.
Using the AusPost tracking number, you can track your order here.READ FULL ARTICLE
When will my order be dispatched?
We allow up to 48 hours for dispatch for orders placed on business days but we work hard to get your orders out as quickly as possible.
Please note: Delivery times may vary during peak sale periods. Please allow 2-4 business days on top of standard delivery times.READ FULL ARTICLE
Why haven't I received any tracking information?
We're sorry to hear that you haven't received your tracking info. You'll receive your tracking number directly from Australia post when your order is dispatched.
Keep an eye on your inbox (including your spam/junk folders) and if you don't receive the email, please get in contact below with your order number for assistance.
How long will it take for my in-store order to arrive?
Please note that shipping and handling times can take anywhere between 1-3 business days, as your order could be coming from any one of our National stores*.
Your order confirmation will be sent to the email address that was entered upon placing the order.
Once your item/s have been dispatched, you will receive your tracking details.
*Please note that this option is only available within Australia at the moment.
Returning an item:
If you would like to return your item, please ensure that your items adhere to our Returns Policy.READ FULL ARTICLE
Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.