What currency will I be charged?
All products listed on the site will be listed in Australian Dollars (AUD).
Your order total and order confirmation will also be reflected in Australian Dollars (AUD).READ FULL ARTICLE
What payment methods are accepted?
Stylerunner accepts Mastercard, VISA, American Express, Paypal and Afterpay.READ FULL ARTICLE
How do I apply a promo code?
You apply a promo code in the "Promo Code" box when checking out. As our promo codes are case sensitive, please enter it exactly as provided to you.
If you require further assistance please reach out to the Customer Experience team below.READ FULL ARTICLE
Why isn't my payment working?
We’re sorry to hear that you’re having difficulties purchasing through our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem continues, we recommend trying a different payment method.
Still having issues? Get in touch with the Customer Experience Team and we'll help you out.READ FULL ARTICLE
Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We advise blocking out any sensitive information before sending through the screenshot.
I think I’ve been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with our Customer Experience Team. Please provide us with the below information as it helps to speed up the process:
- Order number
- Screenshot showing the additional charge
Our team will be able to advise the next steps.READ FULL ARTICLE
Why can't I checkout?
We're sorry that you're experiencing this on our website.
We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.
If you're still having difficulty checking out, we want to hear about it.
Contact the Customer Experience Team if the site is having any technical issues impacting your ability to checkout.
The more details you can provide us, the better. Let us know:
- as much detail about the issue as you can.
- screenshots of error messages (if any).
- which browser you're using.
- what you've done to try to resolve it so far.