What is your latest Returns Policy for online purchases?
We want you to be 100% happy with your purchase so we'll happily accept a return within 30 days of purchase.
We're constantly checking Government updates and directives, so if an area, city or state lockdown impacts your ability to return your item, don't worry! Our 30 day returns policy remains, but we won't count the days that stores and/or post offices are closed.
3 simple conditions for a successful return:
- Returned within 30 days of purchase (with proof of purchase available if requested)
- Unworn, unwashed and undamaged with original tags attached
- In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged. Footwear must arrive back in its original box.
How to book your return
Follow our online return instructions here.
Cost of returns
You are responsible for any costs associated with your return.
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
Due to the impact of COVID-19, we're experiencing delays in processing returns of up to 5-7 business days.
Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Please hold onto your return tracking number so you can track your order and see when it reaches us.
Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.
If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.
Important to note:
Stylerunner offers returns on full price & sale items within 30 days of order receipt for a refund. Unfortunately, we are unable to facilitate exchanges.
Sale items marked *Final Sale* can not be returned and are ineligible for refunds or exchange subject to Australian Consumer Law.
For items purchased during promotional periods such as those with a coupon code, please check the Terms & Conditions for that promotion.
Gift Cards cannot be redeemed for cash. They are not eligible for a refund.READ FULL ARTICLE
What is your Faulty Assessment Process for online purchases?
We're so sorry to hear that your item is faulty.
Please follow the below steps to lodge a faulty claim:
Step 1: Lodge your faulty claim through your Account. If you checked out as a guest, head to our guest Returns Portal here: www.stylerunner.com/return/guest/create
Step 2: Follow the steps and select your reason for return (faulty goods)
Step 3: Provide a brief description of the fault and upload three photos
Step 3: Hit submit. Our Customer Experience Team will review your claim
Step 4: If approved, you'll be sent a follow-up email with further details.
*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).
*If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the shoes continue to be worn.READ FULL ARTICLE
Are there any items excluded from the returns policy?
The below items do not meet the requirements for a return and/or refund (subject to Australian Consumer Law);
- Any item marked 'Final Sale' (this will be noted on the product name)
- Gift Cards cannot be returned or refunded
- Swimwear, where the hygiene sticker has been removed
- Wellness & supplement products with a broken seal, and/or missing the original packaging
- Underwear & bodysuits, due to hygiene reasons.