What currency will I be charged?
All products listed on the site will be listed in Australian Dollars (AUD).
Your order total and order confirmation will also be reflected in Australian Dollars (AUD).READ FULL ARTICLE
Which payment methods are accepted?
Stylerunner accepts Mastercard, VISA, American Express and Paypal. We also offer Afterpay for orders within Australia.READ FULL ARTICLE
Why isn't my payment working?
We’re sorry to hear that you’re having difficulties purchasing through our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem continues, we recommend trying a different payment method.
Still having issues? Get in touch with the Customer Experience Team and we'll help you out.READ FULL ARTICLE
Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We advise blocking out any sensitive information before sending through the screenshot.
I think I've been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with our Customer Experience Team. Please provide us with the below information as it helps to speed up the process:
- Order number
- Screenshot showing the additional charge
Our team will be able to advise the next steps.READ FULL ARTICLE
Why can't I checkout?
We're sorry that you're experiencing this on our website.
We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.
If you're still having difficulty checking out, we want to hear about it.
Contact the Team if the site is having any technical issues impacting your ability to checkout.
The more details you can provide us, the better. Let us know:
- as much detail about the issue as you can.
- screenshots of error messages (if any).
- which browser you're using.
- what you've done to try to resolve it so far.
Alternatively, you can give our Customer Experience Team a call on XXXX XXX XXX. Press option 1 once prompted. Our team will be able to securely place an online order over the phone for you!READ FULL ARTICLE
Can I purchase a gift card online?
Yes, we sell online gift cards! Whether it's for yourself or someone else, we've got you covered. Online gift cards are a quick and easy way to send a present to someone, with little effort!
Once you purchase a digital gift card, we'll send it to the email address you've nominated. You can choose the value of the gift card and it will be redeemable online and in-store.
How to purchase an online gift card:
1. Click this link to start the purchase journey
2. Select the design, quantity and value before selecting 'Add to Cart'
3. Select 'Checkout'
4. Enter your contact details and delivery address (either your own or the recipient's email address) and payment details
5. You will receive an order success message with your order number
6. A tax invoice will be emailed to the purchaser and the Gift Card recipient (email address used as the delivery address) will receive an email where they can download the gift card
To redeem online: Enter your Gift Card number and PIN at the checkout.
To redeem in-store: Present your Gift Card on your mobile device.
Please note: Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift card value must be between $20 & $999.
Please see our Gift Card Terms & Conditions here.READ FULL ARTICLE
What is my gift card balance?
Need to check the balance of your Gift Card? Not a problem, simply follow the below steps:
1. Click on this link
2. Enter your card number followed by the access code (4-digit code)
3. Hit 'Check Balance'. Your balance and expiry date will display on the screen, take note of it!READ FULL ARTICLE
How can I use a gift card online?
A Stylerunner Gift Card can be used online for full or partial payment of an order.
In the final stage of the secure checkout select “Enter Gift Card”. This will expand and the necessary section to fill in the Gift card number and PIN will appear. Once the numbers have been entered simply click "Apply Gift Card".
If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay).READ FULL ARTICLE
Can I return or get a refund on a gift card?
Gift Cards will be refunded back onto a new one.
Please note: Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.READ FULL ARTICLE
I have an online gift card, can I use it in-store?
Yes, you can!READ FULL ARTICLE
Simply head into your nearest store and present them with the confirmation email containing your digital Gift Card. Our store teams will scan the barcode which will then apply the gift card amount to your purchase.