We’re sorry to hear that you’re experiencing difficulty at checkout.
Firstly, please make sure that your items are full price as our welcome code is not valid on sale items. Please make sure you are entering this code into the "Promo Code" box and are logged in to an account. Our codes are also case and caps sensitive so please check your entering it correctly and making sure there are no spaces at either end.
If you’re still experiencing issues please reach out to Customer Experience team below and we will be more than happy to help.