Sorry to hear that your order didn't quite work out! We want you to be 100% happy with your purchase so we'll happily accept a return within 30 days of purchase.
Stylerunner offers returns on full price & sale items within 30 days of order receipt for a refund. Unfortunately, we are unable to facilitate exchanges.
Sale items marked *Final Sale* can not be returned and are ineligible for refunds or exchange subject to Australian Consumer Law.
For items purchased during promotional periods such as those with a coupon code, please check the Terms & Conditions for that promotion.
Gift Cards cannot be redeemed for cash. They are not eligible for a refund.
The three main return requirements are:
- Returned within 30 days of purchase (with proof of purchase available if requested).
- Unworn, unwashed and undamaged with original tags attached.
- In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged. Kicks must arrive back in their original box.
Simply fill in the Returns Form with the required details and our Customer Experience Team will be in touch with your Return Authorisation form within 2 business days.
NOTE: If your order ID begins SR-, and your order was placed on or before 25/09/20. Please contact the Stylerunner Customer Experience team below with your order number, and the item/s you are returning and they will assist you with your return.
*60-DAY RETURNS POLICY FOR ALL VICTORIAN CUSTOMERS*
Due to the current level 4 restrictions in Melbourne and level 3 in regional Victoria, we have extended our returns policy to 60 days for all customers in Victoria.