Extended 60-Day Returns: Any purchases made between 15/11/21 and 31/12/21 will have up to 60 days to return. Click here for more info.
Updated as of 25/08/21: We're constantly checking Government updates and directives, so if an area, city or state lockdown impacts your ability to return your item, don't worry! Our 30 day returns policy remains, but we won't count the days that stores and/or post offices are closed.
Need to return your items? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
3 simple conditions for a successful return:
- Item(s) were purchased in the last 30 days and proof of purchase can be provided.
- Item(s) must be unworn & undamaged with original tags attached.
- Items are in their original packaging (shoebox) and in original condition. Shoes must be returned in their original, undamaged shoe box.
- Beauty Items: We accept returns within 30 days, provided our return policy requirements are met - the product must be unused, in its original condition and with unopened packaging. If you believe your product is faulty or experience an allergic reaction, please get in touch with our Customer Experience team.
In-store purchases cannot be returned or refunded to the online store at this point in time.
Items excluded from our Returns Policy:
Final Sale Items
Any items marked as '*FINAL SALE*' cannot be returned or exchanged, unless deemed faulty.
Intimates, including underwear & bodysuits
For hygiene reasons we are unable to allow returns or exchanges on our Intimates Range, except in the case of a faulty item, in which case we will provide a full refund.
Exchanges & store credit
In-store purchases that are eligible for an exchange, will be at the discretion of our team to decide whether a full refund will be provided.
Credit notes are valid for 12 months. Credit notes must be presented at the time of redemption.
We will gladly accept returns for any faulty item(s) provided that it is a genuine manufacturing fault.
Please check out this article for more information on in-store faulty assessments.