Delivery & Tracking

Due to the increased impact of COVID-19, we are experiencing further delays in dispatch times. Our team is working hard to ensure you receive your items as quickly as possible. 

Our shipping time frames and costs are below;

*All prices quoted are in Australian Dollars (AUD). All orders are shipped within 48 hours on business days.

Important to note:
1. STYLERUNNER is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods.

2. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

3. 1. Delivery services do not run on National Public Holidays.

4. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Stylerunner.

Due to the increased impact of COVID-19, we are experiencing significant delays in dispatch times. Our team is working hard to ensure you receive your items as quickly as possible. More information here.

Update as of 02/09/21: Our Standard Delivery service is temporarily unavailable due to the temporary suspension of all Australia Post Parcel Collections for VIC, NSW & ACT.

Our shipping time frames and costs are below;

*All prices quoted are in Australian Dollars (AUD). All orders are shipped within 48 hours on business days.

Update as of 02/09/21: Our Standard Delivery service is temporarily unavailable due to the temporary suspension of all Australia Post Parcel Collections for VIC, NSW & ACT.

All orders are shipped via Australia Post and will be delivered to PO Boxes and Parcel Lockers where possible.

Please ensure the correct address is provided to avoid delays in receiving your order.

Once an order has been placed, our team work as quickly as possible to get your order picked, packed and out the door to you. This means that we are unable to make any changes to your order which includes changing the delivery address.

Not to worry though, once you receive your tracking information, you can organise a re-direct free of charge via Australia Post. Simply log in to your Australia Post account and click ‘Re-Direct’ so that Australia Post can deliver to your updated address where possible.

You'll be able to keep track of your delivery via your tracking number. 

All parcels are sent ‘signature required’ to make sure that your order arrives safely. If you are not home at the time of delivery, the driver will leave a collection card and you can follow the details on this card for collection or to organise re-delivery. We also ship to 24/7 AusPost Parcel Lockers. Please register with Australia Post before placing your order to take advantage of their 24/7 Parcel Lockers.

Australia Post do not deliver on Public Holidays so you should expect your parcel to be delivered the next business day.

As soon as you hit ‘Place Order’, your order is immediately transferred to our third-party warehouse system. That means your order can be packed and shipped to you as quickly as possible.

Unfortunately, this also means we can't make any changes or cancellations to submitted orders. This includes changing the shipping option, delivery address, size, colour or quantity.

Please contact Customer Experience below and we’ll do whatever we can to help you out.

Due to the increased impact of COVID-19, we are experiencing further delays in dispatch times. Our team is working hard to ensure you receive your items as quickly as possible.

We allow up to 48 hours for dispatch for orders placed on business days but we work hard to get your orders out as quickly as possible.

Due to the increased impact of COVID-19, we are experiencing further delays in dispatch times. Our team is working hard to ensure you receive your items as quickly as possible. 

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. 

You can check out our Delivery Timeframes to help you estimate the arrival of your order.

When your order is dispatched from our warehouse, you'll be sent an email to let you know.

Once Australia Post collects and scan your parcel, you will receive an email from them containing your tracking information to keep you updated throughout your delivery journey.

Using the AusPost tracking number, you can track your order here.

We're sorry to hear that you haven't received your tracking info. You'll receive your tracking number directly from Australia post when your order is dispatched. 

Keep an eye on your inbox (including your spam/junk folders) and if you don't receive the email, please get in contact below with your order number for assistance. 

We offer Click & Collect to help you minimize your contact in-store. 
VIC Update: This service is only available to fully vaccinated customers. Read more about it here.

It's easy! Simply browse the website and find the products you want, then follow the steps below:

• Select your size
• Select 'Click & Collect' then enter your postcode & search radius and click 'Check'.
• The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
• This will add the product to your cart, and you are free to browse and add other products to your cart.
• Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
• Now complete the order by entering your personal details and payment information.

Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!).*

*When you place a Click & Collect order within business hours, you will receive your collection email within 3 hours. Please wait until you have received this email before going in-store to collect.

We offer Click & Collect to help you minimize your contact in-store. 
VIC Update: This service is only available to fully vaccinated customers. Read more about it here.

Once you have successfully placed your order, wait for us to send you an email telling you your order is ready, then simply go to your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!) to pick up your order!

When you place a Click & Collect order within business hours, you will receive your collection email within 3 hours. Please wait until you have received this email before going in-store to collect.

Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact to our Customer Experience Team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office for you to collect.

Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately, we cannot send the parcel back out to you.

Rest assured that you will be refunded once your parcel makes its way back to the warehouse.

We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.

We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.

We're incredibly sorry to hear about this! If you've received the incorrect item/order, please follow the below steps:

Step 1: Head to our Returns Portal here: www.stylerunner.com/return/guest/create
Step 2: Follow the steps and select your reason for return (dispatch error)
Step 3: Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received)
Step 4: Hit submit. Our Customer Experience Team will review your claim
Step 4: If approved, you'll be sent a follow-up email with further details.

Only received part of your order?
We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order!

How does it work? If your order has been split into two parts and one item is dispatched first, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because it's being fulfilled from separate warehouses which means different dispatch times.