Delivery & Tracking

Once your order has been placed, this is sent directly to our warehouse team and into the pick and pack process. Once our team have your amazing goodies packed and ready to go, we will send you an email to let you know they are on their way to you.

We allow up to 48 hours for dispatch on business days but the team work hard to get orders out as quickly as possible.

Please Note: During sale periods, delivery times may vary due to a high volume of orders. Please allow up to 5 days for dispatch in these cases.

We’re incredibly sorry to hear that you haven’t received your tracking information. This should arrive via email directly from Australia Post.

We recommend checking your spam/junk inbox as it can sometimes land in there. If you still have not received this, please get in touch with Customer Experience below and we’ll be able to assist you.

Please remember to include your order number when reaching out to the team, as this helps to speed up the process.

When your order is dispatched from our warehouse, you'll be sent an email to let you know.

Once Australia Post collect and scan your parcel, you will receive an email from them containing your tracking information to keep you updated throughout your delivery journey.

Using the AusPost tracking number, you can track your order here.

Due to reductions in air freight capacity, there may be delays on the StarTrack & AusPost parcels network that Australia Post operates around the country, particularly to regional and rural communities. Deliveries through Victoria are also experiencing 2-4 business days delay on arrival.

Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.

We thank you for your patience and understanding, as we all work through this difficult time.

Stylerunner delivers within Australia and New Zealand only. We currently do not accept international orders.

We offer free standard shipping on all orders over $120 and free express shipping on all orders over $150.

All prices quoted are in Australian Dollars (AUD$).

Please note that STYLERUNNER is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods.

Australian & New Zealand shipping time frames and costs are below;

All prices quoted are in Australian Dollars (AUD$). All orders are shipped within 48 hours on business days.

Note: During sale periods, delivery times may vary due to a high volume of orders. Please allow up to 5 days for dispatch.

Please note that STYLERUNNER is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods.

Yes, all orders are shipped via Australia Post.

Australia Post will happily deliver to Parcel Lockers and PO Boxes where possible. Please ensure the correct address is provided to avoid delays in receiving your order.

Once an order has been placed, our team work as quickly as possible to get your order picked, packed and out the door to you. This means that we are unable to make any changes to your order which includes changing delivery address.

Not to worry though, once you receive your tracking information, you can organise a re-direct free of charge via Australia Post. Simply log in to your Australia Post account and click ‘Re-Direct’ so that Australia Post can deliver to your updated address where possible.

Stylerunner sends all orders 'signature required' so we can ensure that your order arrives to you safely. If you are not at home at the time of delivery, Australia Post will leave a collection card and take your order to your nearest post office for collection. If your order is not collected within 10 days, they will return this back to us.

Also if the postie arrives and the address on your order is incorrect, they will be unable to delivery your order and will return this back to us.

If your order is being returned to sender, this will be returned to us via Aus Post standard delivery so can take between 5-7 business days to arrive back with us. Please check the shipping address is correct on your order and email Customer Experience below with any updates so our team can get this back out to you.

We're sorry to hear that you have received an incorrect order. Whilst we do our best to ensure this does not happen, we understand that mistakes can be made so we apologise for this.

Please contact Customer Experience below with your order number and photos of the items you have received so we can get this resolved for you as quickly as possible.

We're sorry to hear that you are missing part of your order. Whilst we do our best to ensure this does not happen, we understand that mistakes can be made so we apologise for this.

Please contact Customer Experience below with your order number and the item you are missing and we can look into this for you as soon as possible.