Delivery & Tracking

NSW Update 11/10/21: Our stores are open following Government directives.

VIC Update: Our Metro stores are temporarily closed following Government directives. Click here for more information.

Click here for more information.

Due to the evolving situation, we recommend checking your Local State Government website at www.australia.gov.au for the latest information around COVID-19.

Delivery

We're still delivering! We’ve made necessary adjustments to our processes so our teams can operate safely while fulfilling your orders. Due to extended COVID-19 lockdowns and high parcel volumes, there may be delivery delays. Click here for more information.

Returns & Exchanges

We're constantly checking Government updates and directives, so if an area, city or state lockdown impacts your ability to return your item, don't worry! Our 30-day returns & exchanges policy remains, but we won't count the days those stores are closed. We will waive the returns period once our stores reopen.

Please see below for our COVID-safe plan.

COVID SAFE PLAN

We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.

1. Entry only allowed for fully vaccinated customers with an approved COVID-19 vaccine (NSW only at this stage)

Persons aged 16 years and over will only be permitted to enter our stores if they are fully vaccinated or have a medical exemption. You will be required to show proof of COVID-19 vaccination upon entry. There are several options to access and show proof of COVID-19 vaccination, including:

•  COVID-19 Digital Certificate: this can be accessed through the Express Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar for ease of access
• A printed version of the COVID-19 digital certificate or immunisation history statement (also available through myGov)
• COVID-19 digital certificates can also be added to a Service NSW app and shared as part of a QR check-in. Visit nsw.gov.au for detail.

For people without a Medicare Card:

• Call the Australian Immunisation Register on 1800 653 809 and ask for an immunisation history statement to be posted. It can take up to 14 days to arrive
• Add a COVID-19 digital certificate to a smartphone wallet or similar using the Individual Healthcare Identifiers service (IHI service) through myGov
• An immunisation history statement can be accessed from My Health Record. Visit Services Australia for instructions.

For people without a smartphone or online access:
A COVID-19 digital certificate or immunisation history statement can be accessed via myGov to download and print. Alternatively, call the Australian Immunisation Register to request a copy in the post.

For people with a medical exemption:
If you have a medical reason for not receiving the COVID-19 vaccination, speak to your medical practitioner about getting your medical contraindication added to your immunisation history.

You can read more about the vaccination policy at the NSW Government website here.

Penalties may apply for making or presenting a fake form of proof of vaccination. We also reserve the right to refuse entry for those who don’t follow government guidelines.

2. Mandatory QR code check-in

Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).

3. Mandatory face coverings in-store 

Some states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).

4. Click & Collect

We offer Click & Collect to help you minimize your contact in-store. Please see below for your state's Click & Collect service: 

5. Introduce a limit to the number of customers in-store at any given time

Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy. Shopping centres may also introduce capacity limits so we strongly advise checking on their websites before heading in.

6. Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

7. Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

8. Use sanitisation station upon entering the store

Hand sanitiser will be available for all customers upon entry.

9. Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

10. Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

11. Training for team members on social distancing and additional hygiene measures

All team members will be required to complete ongoing training courses.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

Stylerunner.

Due to the increased impact of COVID-19, we are experiencing further delays in dispatch times. Our team is working hard to ensure you receive your items as quickly as possible. 

Update as of 02/09/21: Our Standard Delivery service is temporarily unavailable due to the temporary suspension of all Australia Post Parcel Collections for VIC, NSW & ACT.

Our shipping time frames and costs are below;

*All prices quoted are in Australian Dollars (AUD). All orders are shipped within 48 hours on business days.

Important to note:
1. STYLERUNNER is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods.

2. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

3. 1. Delivery services do not run on National Public Holidays.

4. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Stylerunner.

Due to the increased impact of COVID-19, we are experiencing significant delays in dispatch times. Our team is working hard to ensure you receive your items as quickly as possible. More information here.

Update as of 02/09/21: Our Standard Delivery service is temporarily unavailable due to the temporary suspension of all Australia Post Parcel Collections for VIC, NSW & ACT.

Our shipping time frames and costs are below;

*All prices quoted are in Australian Dollars (AUD). All orders are shipped within 48 hours on business days.

Update as of 02/09/21: Our Standard Delivery service is temporarily unavailable due to the temporary suspension of all Australia Post Parcel Collections for VIC, NSW & ACT.

All orders are shipped via Australia Post and will be delivered to PO Boxes and Parcel Lockers where possible.

Please ensure the correct address is provided to avoid delays in receiving your order.

Once an order has been placed, our team work as quickly as possible to get your order picked, packed and out the door to you. This means that we are unable to make any changes to your order which includes changing the delivery address.

Not to worry though, once you receive your tracking information, you can organise a re-direct free of charge via Australia Post. Simply log in to your Australia Post account and click ‘Re-Direct’ so that Australia Post can deliver to your updated address where possible.

You'll be able to keep track of your delivery via your tracking number. 

All parcels are sent ‘signature required’ to make sure that your order arrives safely. If you are not home at the time of delivery, the driver will leave a collection card and you can follow the details on this card for collection or to organise re-delivery. We also ship to 24/7 AusPost Parcel Lockers. Please register with Australia Post before placing your order to take advantage of their 24/7 Parcel Lockers.

Australia Post do not deliver on Public Holidays so you should expect your parcel to be delivered the next business day.

As soon as you hit ‘Place Order’, your order is immediately transferred to our third-party warehouse system. That means your order can be packed and shipped to you as quickly as possible.

Unfortunately, this also means we can't make any changes or cancellations to submitted orders. This includes changing the shipping option, delivery address, size, colour or quantity.

Please contact Customer Experience below and we’ll do whatever we can to help you out.

Due to the increased impact of COVID-19, we are experiencing further delays in dispatch times. Our team is working hard to ensure you receive your items as quickly as possible.

We allow up to 48 hours for dispatch for orders placed on business days but we work hard to get your orders out as quickly as possible.

Due to the increased impact of COVID-19, we are experiencing further delays in dispatch times. Our team is working hard to ensure you receive your items as quickly as possible. 

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. 

You can check out our Delivery Timeframes to help you estimate the arrival of your order.

When your order is dispatched from our warehouse, you'll be sent an email to let you know.

Once Australia Post collects and scan your parcel, you will receive an email from them containing your tracking information to keep you updated throughout your delivery journey.

Using the AusPost tracking number, you can track your order here.

We're sorry to hear that you haven't received your tracking info. You'll receive your tracking number directly from Australia post when your order is dispatched. 

Keep an eye on your inbox (including your spam/junk folders) and if you don't receive the email, please get in contact below with your order number for assistance. 

We offer Click & Collect to help you minimize your contact in-store. Click here for more information about our in-store safety measures. Please note: Some stores have reduced their trading hours. Please refer to your "Ready for Collection" email for your nominated store and head over to our store locator for your local store's trading hours. Alternatively, you can give the store a call to confirm trading hours before heading in.

It's easy! Simply browse the website and find the products you want, then follow the steps below:

• Select your size
• Select 'Click & Collect' then enter your postcode & search radius and click 'Check'.
• The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
• This will add the product to your cart, and you are free to browse and add other products to your cart.
• Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
• Now complete the order by entering your personal details and payment information.

Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!).*

*When you place a Click & Collect order within business hours, you will receive your collection email within 3 hours. Please wait until you have received this email before going in-store to collect.

Only received part of your order?
We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order!

How does it work? If your order has been split into two parts and one item is dispatched first, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because it's being fulfilled from separate warehouses which means different dispatch times.

If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office for you to collect.

Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately, we cannot send the parcel back out to you.

Rest assured that you will be refunded once your parcel makes its way back to the warehouse.

We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.

We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.

We're incredibly sorry to hear about this! If you've received the incorrect item/order, please follow the below steps:

Step 1: Head to our Returns Portal here: www.stylerunner.com/return/guest/create
Step 2: Follow the steps and select your reason for return (dispatch error)
Step 3: Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received)
Step 4: Hit submit. Our Customer Experience Team will review your claim
Step 4: If approved, you'll be sent a follow-up email with further details.