Returns & Refunds – Stylerunner

Stylerunner
Returns & Refunds

Returns Process

Can I exchange my items in-store?
Accidentally ordered the wrong size or had a change of mind?

We offer both return and exchange options, provided your items meet our Returns Policy.

Our in-store team will happily process exchanges for store purchases and online purchases made with credit card or Afterpay.

Afterpay purchases can be exchanged for the same value items only. If you wish to exchange for an item of a higher or lower value, we suggest returning and repurchasing.

Please note that PayPal purchases can only be returned online and can not be returned or exchanged in-store. As PayPal is a heavily encrypted, secure payment method, our store systems are unable to process PayPal transactions.
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How do I return an Afterpay purchase online?

If you paid for your order via Afterpay, you are welcome to head to your nearest store and return the item in person OR you can post your item back to our online store. Take a look at our Returns Policy to find out more information.

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled.

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.

For a comprehensive breakdown of refunds with Afterpay, please see here.

Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode. If you have any further enquiries regarding Afterpay, head to their website for more information.

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How do I return an Afterpay purchase in-store?

Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our returns conditions.

When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an Order’ and then ‘Refund with Afterpay Card’ which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader.

Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an Order’ and tap the card reader to initiate your refund.

You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the linked card you paid with, and any upcoming payments will be cancelled.

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.

For a comprehensive breakdown of refunds with Afterpay, please see here.

Exchanges can be facilitated in-store for items of the same value only.

Refunds must be initiated via the Afterpay App. They cannot be initiated via the Digital Wallet.

If you have any further enquiries regarding Afterpay, head to their website for more information.

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I think my item from my in-store purchase is faulty.
If you're in one of our stores, please ask to speak to a Manager. We have empowered both our Store & Assistant Managers to use their own discretion about your purchase.*

If you the customer, deem a purchase to be a manufacturing fault, the manager can offer one of the below
- exchange for the same item
- exchange for a different size
- a full refund (depending on the payment method)
- disagree that there is a genuine manufacturing fault and therefore not process the return.
Check out our Returns Policy here.
If your complaint does not relate to a purchase, please contact our Customer Experience Team.

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

*If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the shoes continue to be worn.
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Can I exchange my return?
Unfortunately, we do no offer exchanges through our online website. If you are local to a Stylerunner store, you can certainly head in-store for a refund or exchange. Unfortunately, this option is not available for orders paid with PayPal. To find your local store, please click here.

Need to return your items? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.

To return your item online, click here.
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How can I return my online purchase?
Need to return your items? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.

Simply fill in the Returns Form with the required details and our Customer Experience Team will be in touch with your Return Authorisation form within 2 business days. All returns must adhere to our Returns Policy.

Important to note: Orders returned online will be issued a full refund only. If you'd like to exchange online, please place a new order and return your existing item for a refund.

If you are local to a Stylerunner store, you can certainly head in-store for a refund or exchange. Unfortunately, this option is not available for orders paid with PayPal. To find your local store, please click here.

NOTE: If your order ID begins SR-, and your order was placed on or before 25/09/20. Please contact the Stylerunner Customer Experience team below with your order number, and the item/s you are returning and they will assist you with your return.
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Returns Policy

What is your returns policy?
Sorry to hear that your order didn't quite work out! We want you to be 100% happy with your purchase so we'll happily accept a return within 30 days of purchase.

Stylerunner offers returns on full price & sale items within 30 days of order receipt for a refund. Unfortunately, we are unable to facilitate exchanges.

Sale items marked *Final Sale* can not be returned and are ineligible for refunds or exchange subject to Australian Consumer Law.

For items purchased during promotional periods such as those with a coupon code, please check the Terms & Conditions for that promotion.

Gift Cards cannot be redeemed for cash. They are not eligible for a refund.

The three main return requirements are:
- Returned within 30 days of purchase (with proof of purchase available if requested).
- Unworn, unwashed and undamaged with original tags attached.
- In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged. Kicks must arrive back in their original box.
Simply fill in the Returns Form with the required details and our Customer Experience Team will be in touch with your Return Authorisation form within 2 business days.

NOTE: If your order ID begins SR-, and your order was placed on or before 25/09/20. Please contact the Stylerunner Customer Experience team below with your order number, and the item/s you are returning and they will assist you with your return.
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Who pays for the return postage?
You are responsible for any costs associated with returning your order. We recommend sending your return back to our warehouse using a tracked method to ensure this arrives back safely. To return your order, please click here.
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PayPal Free Returns
If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping
1. Log in to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.
What's not included?
1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.
Activate Refunded Returns now.
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Can I return more than one order in the same parcel?
You are more than welcome to return multiple orders in the same parcel. Just make sure you include each return authorisation form inside the parcel so the team can easily identify your returns.
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