Returns & Refunds

Simply fill in the Returns Form with the required details and our Customer Experience Team will be in touch with your Return Authorisation form within 2 business days. All returns must adhere to our Returns Policy.

NOTE: If your order ID begins SR-, and your order was placed on or before 25/09/20. Please contact the Stylerunner Customer Experience team below with your order number, and the item/s you are returning and they will assist you with your return.

Returns can take up to 7 business days from the date of arrival to be processed. You will be able to check if your parcel has been delivered with the tracking number provided from the post office.

Once your return has been processed, you will receive an email from Customer Experience to let you know.

We're sorry to hear that you may have received a faulty item. We do our best to check all products thoroughly, prior to sending them out to you. If you do believe that you may have received a faulty item, please contact our Customer Experience Team below so we can get this resolved for you as quickly as possible.

Please include the following in your email:

1. Your order number
2. A description of the fault
3. Photos of the fault.

The team will assess your item(s) and get back to you with a solution as quickly as possible.

Sorry to hear that your order didn't quite work out! We want you to be 100% happy with your purchase so we'll happily accept a return within 30 days of purchase.

Stylerunner offers returns on full price & sale items within 30 days of order receipt for a refund. Unfortunately, we are unable to facilitate exchanges.

Sale items marked *Final Sale* can not be returned and are ineligible for refunds or exchange subject to Australian Consumer Law.

For items purchased during promotional periods such as those with a coupon code, please check the Terms & Conditions for that promotion.

Gift Cards cannot be redeemed for cash. They are not eligible for a refund.

The three main return requirements are:

• Returned within 30 days of purchase (with proof of purchase available if requested).
• Unworn, unwashed and undamaged with original tags attached.
• In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged. Kicks must arrive back in their original box.
   

Simply fill in the Returns Form with the required details and our Customer Experience Team will be in touch with your Return Authorisation form within 2 business days.

NOTE: If your order ID begins SR-, and your order was placed on or before 25/09/20. Please contact the Stylerunner Customer Experience team below with your order number, and the item/s you are returning and they will assist you with your return.

You are responsible for any costs associated with returning your order. We recommend sending your return back to our warehouse using a tracked method to ensure this arrives back safely.

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Log in to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

You are more than welcome to return multiple orders in the same parcel. Just make sure you include each return authorisation form inside the parcel so the team can easily identify your returns.