Returns & Refunds

Sorry to hear that your order didn't quite work out! We want you to be 100% happy with your purchase so we'll happily accept a return within 30 days of purchase.

Stylerunner offers returns on full price & sale items within 30 days of order receipt for a refund. Unfortunately, we are unable to facilitate exchanges.

Sale items marked *Final Sale* can not be returned and are ineligible for refunds or exchange subject to Australian Consumer Law.

For items purchased during promotional periods such as those with a coupon code, please check the Terms & Conditions for that promotion.

Gift Cards cannot be redeemed for cash. They are not eligible for a refund.

The three main return requirements are:

• Returned within 30 days of purchase (with proof of purchase available if requested).
• Unworn, unwashed and undamaged with original tags attached.
• In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged. Kicks must arrive back in their original box.
   

Simply fill in the Returns Form with the required details and our Customer Experience Team will be in touch with your Return Authorisation form within 2 business days.

NOTE: If your order ID begins SR-, and your order was placed on or before 25/09/20. Please contact the Stylerunner Customer Experience team below with your order number, and the item/s you are returning and they will assist you with your return.

We're sorry to hear that you may have received a faulty item. We do our best to check all products thoroughly, prior to sending them out to you. If you do believe that you may have received a faulty item, please contact our Customer Experience Team below so we can get this resolved for you as quickly as possible.

Please include the following in your email:

1. Your order number
2. A description of the fault
3. Photos of the fault.

The team will assess your item(s) and get back to you with a solution as quickly as possible.

Alternatively, if you are local to one of our Stylerunner stores, you can certainly head in-store to have your item assessed. Unfortunately, this option is not available for orders paid with PayPal. To find your local store, please click here.

The below items do not meet the requirements for a return and/or refund (subject to Australian Consumer Law);

• Any item marked 'Final Sale' (this will be noted on the product name).
• Gift Cards cannot be returned or refunded.
• Swimwear, where the hygiene sticker has been removed.
• Wellness & supplement products with a broken seal, and/or missing the original packaging.
• Underwear & bodysuits, due to hygiene reasons.

Need to return your items? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.

Simply fill in the Returns Form with the required details and our Customer Experience Team will be in touch with your Return Authorisation form within 2 business days. All returns must adhere to our Returns Policy.

Important to note: Orders returned online will be issued a full refund only. If you'd like to exchange online, please place a new order and return your existing item for a refund.

If you are local to a Stylerunner store, you can certainly head in-store for a refund or exchange. Unfortunately, this option is not available for orders paid with PayPal. To find your local store, please click here.

NOTE: If your order ID begins SR-, and your order was placed on or before 25/09/20. Please contact the Stylerunner Customer Experience team below with your order number, and the item/s you are returning and they will assist you with your return.

We want you to be 100% happy with your items, so if you change your mind we recommend returning your items online and placing a new order. 

Unfortunately, we cannot facilitate exchanges online. Our in-store team will happily process exchanges for store purchases and online purchases made with credit card or Afterpay. PayPal purchases must be returned online. 

Double-check that your items meet our Returns Policy and the three main requirements:

• returned within 30 days of purchase (with proof of purchase available if requested).
• unworn, unwashed and undamaged with original tags attached.
• in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

Please follow the instructions here on how to organise your return. Having difficulties? Get in touch with Customer Experience below and we’ll be able to assist you.

Returns can take up to 7 business days from the date of arrival to be processed. You will be able to check if your parcel has been delivered with the tracking number provided from the post office.

Once your return has been processed, you will receive an email from Customer Experience to let you know.

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.

You are responsible for any costs associated with returning your order. We recommend sending your return back to our warehouse using a tracked method to ensure this arrives back safely. To return your order, please click here.

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Log in to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.