Returns & Refunds

We want you to be 100% happy with your purchase so we'll happily accept a return within 30 days of purchase.

Updated as of 25/08/21:  We're constantly checking Government updates and directives, so if an area, city or state lockdown impacts your ability to return your item, don't worry! Our 30 day returns policy remains, but we won't count the days that stores and/or post offices are closed.

3 simple conditions for a successful return

• Returned within 30 days of purchase (with proof of purchase available if requested)
• Unworn, unwashed and undamaged with original tags attached
• In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged. Footwear must arrive back in its original box.

Exchanges

All online orders returned to our online warehouse will be issued a refund only. We do not offer online exchanges. If you'd like to exchange, please place a new order and return your existing item for a refund. Alternatively, you can visit our store for an exchange, provided you have met our return conditions.

How to book your return

Follow our online return instructions here.

Cost of returns

You are responsible for any costs associated with your return.

Refunds

Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Please hold onto your return tracking number so you can track your order and see when it reaches us.

Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.

Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.

Faulty items

If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.

Important to note
Stylerunner offers returns on full price & sale items within 30 days of order receipt for a refund. Unfortunately, we are unable to facilitate exchanges.

Sale items marked *Final Sale* can not be returned and are ineligible for refunds or exchange subject to Australian Consumer Law.

For items purchased during promotional periods such as those with a coupon code, please check the Terms & Conditions for that promotion.

Gift Cards cannot be redeemed for cash. They are not eligible for a refund.

We're sorry to hear that you may have received a faulty item.

Please lodge a faulty claim through our returns portal by following the steps below:

Step 1: Lodge your faulty claim through your Account. If you checked out as a guest, head to our guest Returns Portal here: www.stylerunner.com/return/guest/create
Step 2: Follow the steps and select your reason for return (faulty goods)
Step 3: Provide a brief description of the fault and upload three photos (tops, soles and the fault)
Step 3: Hit submit. Our Customer Experience Team will review your claim
Step 4: If approved, you'll be sent a follow-up email with further details

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

*If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the shoes continue to be worn.

The below items do not meet the requirements for a return and/or refund (subject to Australian Consumer Law);

• Any item marked 'Final Sale' (this will be noted on the product name).
• Gift Cards cannot be returned or refunded.
• Swimwear, where the hygiene sticker has been removed.
• Wellness & supplement products with a broken seal, and/or missing the original packaging.
• Underwear & bodysuits, due to hygiene reasons.

Need to return your items? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.

Online Return Instructions

1. Ensure your return meets our Returns Policy requirements
2. Log in to My Account to create your return. If you checked out as a guest, use our guest returns form: www.stylerunner.com/return/guest/create
3. Enter your order number & its associated email address
   Note: If your order was split into two parts, then you would have received two order numbers (ending with _1 &_2). They must be returned separately in the portal as they're recognised as unique order numbers
4. Select the item(s) you would like to return by checking the relevant boxes. Confirm the return reason for each item
5. Ensure your details are correct before clicking ‘next’
6. Proceed to pay for your return postage via credit card
7. Click 'pay now' and your prepaid return postage label will be emailed to you
8. Print off your label and attach it to the package (Do not attach this label directly to the shoebox. The shoebox must be protected in a satchel or packaging)
9. Drop off your parcel at your nearest Post Office.

Good to know: Can’t remember your order number? Pop in your email address and it’ll bring up all associated order numbers.

If your order was split and you need to return more than one item, please get in contact with our Customer Experience Team below. We'll advise the next steps.

We want you to be 100% happy with your items, so if you change your mind we recommend returning your items online and placing a new order. 

Double-check that your items meet our Returns Policy and the three main requirements:

• returned within 30 days of purchase (with proof of purchase available if requested).
• unworn, unwashed and undamaged with original tags attached.
• in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

Please follow the instructions here on how to organise your return. 

You will be refunded the amount paid for the product itself. Shipping is an additional fee that is not refunded as the service has been provided. 

From the date of arrival at our returns warehouse, it can take anywhere between 2-3 business days to process. Once processed, it can take between 2-5 business days for the funds to reflect in your account.

We recommend holding onto your return tracking number so you can keep an eye on its journey back to us!

You'll receive a confirmation email from us once your return has been processed. 

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.

You are responsible for any costs associated with your return.

You are welcome to post your return back to our online warehouse and we will refund your order as per your original payment method.

Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

If you would like to avoid return postage fees, you're welcome to visit one of our stores and return your items in person. Please note, we can not facilitate Paypal refunds in store. 

You can check out our Returns Policy for more information.

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Log in to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.