Ordering & Payment

Once you have successfully placed your order, wait for us to send you an email telling you your order is ready, then simply go to your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!) to grab your fresh kicks!*

When you place a Click & Collect order within business hours, you will receive your collection email within 3 hours. Please wait until you have received this email before going in-store to collect.

Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact to our Customer Experience Team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

*Click and Collect is currently disabled due to current circumstances revolving around COVID-19.

It's easy! Simply browse the website and find the products you want, then follow the steps below:

• Select your size
• Select 'Click & Collect' then enter your postcode & search radius and click 'Check'.
• The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
• This will add the product to your cart, and you are free to browse and add other products to your cart.
• Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
• Now complete the order by entering your personal details and payment information.

Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!).*

*When you place a Click & Collect order within business hours, you will receive your collection email within 3 hours. Please wait until you have received this email before going in-store to collect.

Please note: Click and Collect is currently disabled due to current circumstances revolving around COVID-19.

We're sorry that you're experiencing this on our website. We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it. Please contact Customer Experience below if the site is having any technical issues impacting your ability to checkout. The more details you can provide us, the better!

When reaching out please provide:

• as much detail about the issue as you can
• screenshots of error messages (if any)
• which browser you're using
• what you've done to try to resolve it so far

Occasionally we adjust the pricing on items if we go on sale.

Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.

We recommend subscribing to our mailing list to stay in the loop about any sales, promotions and new releases. Head to the home page here and scroll down all the way down. From there you can Join the Squad!

As much as we’d love to, our warehouse cannot put items on hold. If you see an item that you love, we suggest you purchase it right away so you do not miss out!

Did I hear you say “Afterpay”?

Afterpay has introduced the Afterpay Card. It’s virtual, contactless and stored in Apple Pay or Google Pay.

The Afterpay Card means that there is no need to generate a new barcode when shopping with Afterpay in-store. You’ll still initiate your purchase from the Afterpay app but you’ll be directed to your digital wallet. Tap your Afterpay Card at the checkout to complete your purchase.

For instructions on how to set up your Afterpay Card, check out Afterpay’s info here.

We’re sorry to hear that you’re experiencing difficulty at checkout.

Firstly, please make sure that your items are full price as our welcome code is not valid on sale items. Please make sure you are entering this code into the "Promo Code" box and are logged in to an account. Our codes are also case and caps sensitive so please check your entering it correctly and making sure there are no spaces at either end.

If you’re still experiencing issues please reach out to Customer Experience team below and we will be more than happy to help.

Please make sure you are entering this code into the "Promo Code" box, located in the checkout. Our codes are also case and caps sensitive so please check your entering it correctly and making sure there are no spaces at either end.

If you need further assistance please reach out to our Customer Experience team below and we will be more than happy to help.

When you place an order on the website and see a confirmation screen, you should also receive an order confirmation via email.

I have a Stylerunner account - If you ordered whilst signed in to your Stylerunner account, it will appear under ‘Recent Purchases’ when logged in.

I used a Guest account - If you have not received an email confirmation, firstly check your junk/spam folder as it may be hiding in there. If you still have not received this, please contact Customer Experience below with the email address you used to place the order, payment method and amount and also the date you placed the order so we can look into this for you.

As soon as you hit ‘Place Order’, your order is immediately transferred in to our 3rd party warehouse system. That means your order can be packed and shipped to you as quickly as possible.

Unfortunately, this also means we can't make any changes or cancellations to submitted orders. This includes changing the shipping option, delivery address, size, colour or quantity.

Please contact Customer Experience below and we’ll do whatever we can to help you out.

Unfortunately, we are no longer able to provide digital gift cards. All previously purchased and active gift cards are still valid for use online.

If you have any further questions, please reach out to the Customer Experience team below.

Not to worry, we can definitely help with this. Please reach out to Customer Experience below, providing your voucher code and email address used to purchase the voucher and we can locate this for you and update you with the balance.

All of our gift cards have an expiry date on the voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

If you would like to discuss this further, please get in contact with the Customer Experience team below.

All E-gift cards are sent via email electronically to the nominated email address. Please double check your junk, spam or promotional inboxes, as it may be hiding in here.

If you still cannot find this, please contact Customer Experience below and we can locate your code for you.

Please make sure you are entering your credit voucher code into the 'apply gift certificate' box within checkout, ensuring there are no spaces on either side. These are case sensitive so we do recommend copy and pasting these in.

If you are still having trouble with this, please reach out to Customer Experience team below and we will be more than happy to help.