Ordering & Payment

All products listed on the site will be listed in Australian Dollars (AUD).

Your order total and order confirmation will also be reflected in Australian Dollars (AUD).

Stylerunner accepts Mastercard, VISA, American Express and Paypal. We also offer Afterpay for orders within Australia.

We’re sorry to hear that you’re experiencing difficulty checking out!

Our tips for using your welcome code: 

• Ensure your items are full price. Our welcome code is not valid on sale items 
• Check you are logged into your Stylerunner account 
• Check you are entering the code into the "Promo Code" box
• Our codes are case sensitive so ensure you are entering it exactly as it was provided to you
• Check there are no spaces at either end of the code when you enter it 

If you've followed these tips and are still experiencing difficulties checking out, please reach out to the Customer Experience team below and let them know what's going on.  

You apply a promo code in the "Promo Code" box when checking out. As our promo codes are case sensitive, please enter it exactly as provided to you. 

If you require further assistance please reach out to the Customer Experience team below. 

We’re sorry to hear that you’re having difficulties purchasing through our website.

First, we recommend clearing your cookies or switching to another browser.

If the problem continues, we recommend trying a different payment method.

Still having issues? Get in touch with the Customer Experience Team and we'll help you out.

Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We advise blocking out any sensitive information before sending through the screenshot. 

Stylerunner does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.

We recommend subscribing to our mailing list to stay in the loop about any sales, promotions and new releases. Head to the home page here and scroll to the bottom to join the squad. 

Yes! Our team is able to assist you in placing an order over the phone. 

Give us a call on 1800 950 536 and press 1. 

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact the Team if the site is having any technical issues impacting your ability to checkout. 

The more details you can provide us, the better. Let us know:

• as much detail about the issue as you can.
• screenshots of error messages (if any).
• which browser you're using.
• what you've done to try to resolve it so far.

Alternatively, you can give our Customer Experience Team a call on 1800 950 536. Press option 1 once prompted. Our team will be able to securely place an online order over the phone for you!

Occasionally we adjust the pricing on items if we go on sale.

Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.

We recommend subscribing to our mailing list to stay in the loop about any sales, promotions and new releases. Head to the home page here and scroll all the way down to sign up. 

Afterpay has introduced the Afterpay Card. It’s virtual, contactless and stored in Apple Pay or Google Pay.

The Afterpay Card means that there is no need to generate a new barcode when shopping with Afterpay in-store. You’ll still initiate your purchase from the Afterpay app but you’ll be directed to your digital wallet. Tap your Afterpay Card at the checkout to complete your purchase.

For instructions on how to set up your Afterpay Card, check out Afterpay’s info here.

Afterpay is a simple installment plan, allowing you to pay for your order in four equal installments, due every fortnight!

Afterpay is available to all people who:

• Live in Australia;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the installments from your debit or credit card every fortnight.

 If you have any further inquiries regarding Afterpay, you can check out their FAQs for more information.

When you place an order on the website and see a confirmation screen, you should also receive an order confirmation via email.

I have a Stylerunner account: If you ordered while signed in to your Stylerunner account, it will appear under ‘Recent Purchases’ when logged in.

I used a Guest account: If you have not received an email confirmation, please check your junk/spam folder as it may be hiding in there. If you still have not received your confirmation email, please contact Customer Experience below with the email address you used to place the order, payment method and amount and the date you placed the order so we can look into this for you.

All of our gift cards have an expiry date on the back of the card/voucher.

Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

All E-gift cards are sent via email electronically to the nominated email address. Please double check your junk, spam or promotional inboxes, as it may be hiding in here.

If you still cannot find this, please contact Customer Experience below and we can locate your code for you.

Please make sure you are entering your credit voucher code into the 'apply gift certificate' box within checkout, ensuring there are no spaces on either side. These are case sensitive so we recommend you copy and paste these.

If you are still having trouble with this, please reach out to Customer Experience team below and we will be more than happy to help.