I can’t checkout?
We're sorry that you're experiencing this on our website. We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.
If you're still having difficulty checking out, we want to hear about it. Please contact Customer Experience below if the site is having any technical issues impacting your ability to checkout. The more details you can provide us, the better!
When reaching out please provide:
- as much detail about the issue as you can
- screenshots of error messages (if any)
- which browser you're using
- what you've done to try to resolve it so far
The item I ordered has gone on sale?
Occasionally we adjust the pricing on items if we go on sale.
Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.
We recommend subscribing to our mailing list to stay in the loop about any sales, promotions and new releases. Head to the home page here and scroll down all the way down. From there you can Join the Squad!READ FULL ARTICLE
Can you put items on hold?
As much as we’d love to, our warehouse cannot put items on hold. If you see an item that you love, we suggest you purchase it right away so you do not miss out!
Did I hear you say “Afterpay”?READ FULL ARTICLE