My welcome code isn’t working?
We’re sorry to hear that you’re experiencing difficulty at checkout.
Firstly, please make sure that your items are full price as our welcome code is not valid on sale items. Please make sure you are entering this code into the "Promo Code" box and are logged in to an account. Our codes are also case and caps sensitive so please check your entering it correctly and making sure there are no spaces at either end.
If you’re still experiencing issues please reach out to Customer Experience team below and we will be more than happy to help.READ FULL ARTICLE
How do I apply a promo code?
Please make sure you are entering this code into the "Promo Code" box, located in the checkout. Our codes are also case and caps sensitive so please check your entering it correctly and making sure there are no spaces at either end.
If you need further assistance please reach out to our Customer Experience team below and we will be more than happy to help.READ FULL ARTICLE
Why isn’t my payment going through?
We’re sorry to hear that you’re having difficulties on our website.
First, we recommend clearing your cookies or switching to another browser. If the problem still exists, then we recommend trying a different payment method.
Still having issues? Get in touch with Customer Experience below and we’ll help you out.READ FULL ARTICLE
Can I place an order over the phone?
As our calls are recorded, for privacy and security we cannot take orders over the phone. If you are having difficulty placing an order, feel free to reach out to our Customer Experience Team below and they will happily assist you.READ FULL ARTICLE
Does Stylerunner price match?
Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.
We recommend subscribing to our mailing list to stay in the loop about any sales, promotions and new releases. Head to the home page here and scroll down all the way down. From there you can Join the Squad!READ FULL ARTICLE
I think I’ve been overcharged on my order?
We’re sorry to hear that you’re experiencing issues with your order. If you believe that you may have been overcharged, please get in contact with Customer Experience below, so we can look into this for you.
You will be asked to provide your order details (i.e, order number) and a screenshot showing the charge.READ FULL ARTICLE
What is Afterpay and how does it work?
Afterpay is a simple installment plan, allowing you to pay for your order in four equal installments, due every fortnight!
Afterpay is available to all people who:
- Live in Australia;
- Are at least 18 years old
- Can enter into a legally binding contract
- Have a valid and verifiable email address, mobile number; and
- Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the installments from your debit or credit card every fortnight.
If you have any further inquiries regarding Afterpay, you can check out their FAQs for more information.READ FULL ARTICLE
Are my credit card details and personal information safe?
We take website and credit card security very seriously and always endeavor to provide a secure, safe environment from which to conduct online transactions.
We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
Which payment methods are accepted?
Stylerunner accepts Mastercard, VISA, American Express and Paypal. We also offer Afterpay for orders within Australia.READ FULL ARTICLE
What is ShopBack?
ShopBack is a cashback reward program that allows you to earn cashback when you shop online. Each time you make a transaction, you get a percentage of your money back.
ShopBack redemption's may take up to 48 hours to redeem with a claim time up to 75 days.
Have more questions? Please reach out to ShopBack.READ FULL ARTICLE