Order Issue

If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office for you to collect.

Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately, we cannot send the parcel back out to you.

Rest assured that you will be refunded once your parcel makes its way back to the warehouse.

We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.

We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.

We're incredibly sorry to hear about this! If you've received the incorrect item/order, please follow the below steps:

Step 1: Head to our Returns Portal here: www.stylerunner.com/return/guest/create
Step 2: Follow the steps and select your reason for return (dispatch error)
Step 3: Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received)
Step 4: Hit submit. Our Customer Experience Team will review your claim
Step 4: If approved, you'll be sent a follow-up email with further details.

Only received part of your order?
We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order!

How does it work? If your order has been split into two parts and one item is dispatched first, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because it's being fulfilled from separate warehouses which means different dispatch times.