Order Issue

Stylerunner sends all orders 'signature required' so we can ensure that your order arrives to you safely. If you are not at home at the time of delivery, Australia Post will leave a collection card and take your order to your nearest post office for collection. If your order is not collected within 10 days, they will return this back to us.

Also if the postie arrives and the address on your order is incorrect, they will be unable to delivery your order and will return this back to us.

If your order is being returned to sender, this will be returned to us via Aus Post standard delivery so can take between 5-7 business days to arrive back with us. Please check the shipping address is correct on your order and email Customer Experience below with any updates so our team can get this back out to you.

We're sorry to hear that you have received an incorrect order. Whilst we do our best to ensure this does not happen, we understand that mistakes can be made so we apologise for this.

Please contact Customer Experience below with your order number and photos of the items you have received so we can get this resolved for you as quickly as possible.

We're sorry to hear that you are missing part of your order. Whilst we do our best to ensure this does not happen, we understand that mistakes can be made so we apologise for this.

Please contact Customer Experience below with your order number and the item you are missing and we can look into this for you as soon as possible.