Why was my delivery returned to sender?
If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office for you to collect.
Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately, we cannot send the parcel back out to you.
Rest assured that you will be refunded once your parcel makes its way back to the warehouse.
We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.
We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.If the address on your order is incorrect, our courier partners will be unable to deliver this and will have to return this back to us.READ FULL ARTICLE
I have received the wrong order?
We're sorry to hear that you have received an incorrect order. Whilst we do our best to ensure this does not happen, we understand that mistakes can be made so we apologise for this.
Please contact Customer Experience below with your order number and photos of the items you have received so we can get this resolved for you as quickly as possible.READ FULL ARTICLE
I am missing part of my order?
We're sorry to hear that you are missing part of your order. Whilst we do our best to ensure this does not happen, we understand that mistakes can be made so we apologise for this.
Please contact Customer Experience below with your order number and the item you are missing and we can look into this for you as soon as possible.
Please note that we do dispatch our orders from multiple locations. If your order has been split between multiple locations, you will receive separate tracking emails for the items.READ FULL ARTICLE