Order Update

When you place an order on the website and see a confirmation screen, you should also receive an order confirmation via email.

I have a Stylerunner account - If you ordered whilst signed in to your Stylerunner account, it will appear under ‘Recent Purchases’ when logged in.

I used a Guest account - If you have not received an email confirmation, firstly check your junk/spam folder as it may be hiding in there. If you still have not received this, please contact Customer Experience below with the email address you used to place the order, payment method and amount and also the date you placed the order so we can look into this for you.

As soon as you hit ‘Place Order’, your order is immediately transferred in to our 3rd party warehouse system. That means your order can be packed and shipped to you as quickly as possible.

Unfortunately, this also means we can't make any changes or cancellations to submitted orders. This includes changing the shipping option, delivery address, size, colour or quantity.

Please contact Customer Experience below and we’ll do whatever we can to help you out.