How long will it take for my in-store order to arrive?
Please note that shipping and handling times can take anywhere between 1-3 business days, as your order could be coming from any one of our National stores*.
Your order confirmation will be sent to the email address that was entered upon placing the order.
Once your item/s have been dispatched, you will receive your tracking details.
*Please note that this option is only available within Australia at the moment.
Returning an item:
If you would like to return your item, please ensure that your items adhere to our Returns Policy.READ FULL ARTICLE
Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.
When will my order be dispatched?
Once your order has been placed, this is sent directly to our warehouse team and into the pick and pack process. Once our team have your amazing goodies packed and ready to go, we will send you an email to let you know they are on their way to you.
We allow up to 48 hours for dispatch on business days but the team work hard to get orders out as quickly as possible.
Please Note: During sale periods, delivery times may vary due to a high volume of orders. Please allow up to 5 days for dispatch in these cases.READ FULL ARTICLE
Why haven't I received any tracking information?
We’re incredibly sorry to hear that you haven’t received your tracking information. This should arrive via email directly from Australia Post.
We recommend checking your spam/junk inbox as it can sometimes land in there. If you still have not received this, please get in touch with Customer Experience below and we’ll be able to assist you.
Please remember to include your order number when reaching out to the team, as this helps to speed up the process.READ FULL ARTICLE
How do I track my order?
When your order is dispatched from our warehouse, you'll be sent an email to let you know.
Once Australia Post collect and scan your parcel, you will receive an email from them containing your tracking information to keep you updated throughout your delivery journey.
Using the AusPost tracking number, you can track your order here.READ FULL ARTICLE